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Shipping
Where we ship and at what costs
All our shipments are entrusted to reliable carriers both for customer service and delivery times such as BRT - FEDEX - DHL - SDA others and insured to fully cover the cost of the product purchased. However, our kind customers are asked to check the condition of the package at the time of delivery as information received during the order confirmation phase and shown below.
We ship throughout Italy including islands and to EU countries indicated by the flags shown on the homepage, excluding some disadvantaged codes, Greece, Cyprus, Malta. For the latter countries, it is necessary to request a quote for shipping costs and make payment by bank transfer.
We also ship to non-EU countries such as the UK and Switzerland.
https://pitstopcamper.com/it/content/29-spedizioni
You will find the relative shipping cost clearly indicated for each shopping cart.
For EU countries (excluding those listed above), UK and Switzerland, the minimum cost of shipping is the Economy one, which corresponds to a package with a maximum weight of 2 kg and with dimensions, the sum of the three sides, not exceeding one meter
It is necessary to request a cost estimate for the shipment of items that exceed the limits indicated.
Shipping Policies Europe:
· Economy for France and Germany €14.90.
· Economy for other EU, UK and Switzerland countries €22.00.
Pick-up or drop-off points.
To use this type of alternative service, the shipping cost applied must be the Economy one, which corresponds to a maximum weight of 2 kg and a package with the sum of three sides not exceeding one meter.
Take advantage of the shipment to be picked up at the 7,500BRT-fermopointchoosing the most convenient delivery location close to you. All newsagents, stationery shops and other affiliated businesses guarantee great flexibility of times and days for the collection of your purchases. When ordering and entering your shipping address, the system will automatically show you which are the nearest stop points. Or you can find the pick-up address closest to you from the link below.
https://www.fermopoint.it/tutti-i-punti-di-ritiro-e-di-spedizione-pacchi
Also for the courier SDA – Poste Italiane you can indicate an SDA – Poste Italiane or Kipoint or Locker collection point as the destination address. The pick-up points are those shown at the links below.
https://www.kipoint.it/punti-vendita#container-map
https://www.poste.it/prodotti/puntoposte.html
"Locker", the automatic locker for the delivery and collection of packages.
Thanks to "Locker Italia", the e-commerce Joint Venture set up by Poste Italiane and DHL eCommerce for the collection and shipment of packages, the new locker is already operational and is available seven days a week, 24 hours a day.
The main advantage of these "smart" lockers is that they allow citizens to be able to collect, or send a package, according to their own timing, avoiding the risk of unsuccessful delivery attempts due to the absence of the recipient or being conditioned by traditional home delivery times. Lockers, therefore, are "alternative" tools that further improve the quality of services to support e-commerce, making shipping and parcel collection operations even easier and more convenient for those who buy online.
Thanks also to a screen with clear and intuitive graphics, in fact, these modern and technological lockers are easy to use and above all guarantee security since the package is kept inside a compartment that can only be opened using the collection code, obviously in the possession of the recipient only.
By 2025, about 10 thousand Lockers are being installed throughout Italy, while in Europe they have already been active for some time.
Also for the courier FEDEX You can designate a FedEx Location as your pickup address, choosing from those near your address.
FedEx Locations include different types of "out-of-home" solutions such as FedEx-owned or third-party Locations, Lockers or Lockers, FedEx Authorized ShipCenters, Drop Boxes.
To identify the FedEx Location at the link below.
https://local.fedex.com/Tracking Shipment or Tracking Code
Tracking is a unique code that is associated with each package and each shipment; Through this identification reference, the package is followed in every step. To know where your package is at all times, you first need this tracking code provided to you by the courier or our e-commerce.
The code is a combination of numbers and letters, unique to each package. The code is used by the courier to query the system and retrieve information relating to your shipment. The tracking number is a 12-digit code that must be entered on the courier's web page, in the TRACK SHIPMENTS box and click on SEARCH.
https://services.brt.it/en/tracking
ttps://www.poste.it/cerca/index.html#/
Poste Delivery Business uses the joint venture with DHL for shipments abroad and to Lockers.
https://www.fedex.com/it-it/tracking.html
Receipt of the package
When the order is processed and entrusted to the courier, you will automatically receive a message to your e-mail address as shown below in order to draw attention to the methods of acceptance of the package for delivery.
Hello Mario Rossi.
Your order with reference XXXXXXXX has been shipped.
Dear customer, it is our priority to pack the products in the best possible way and make the shipment insured for the value of the contents; If the package arrives at its destination damaged, please follow the procedure described below for the receipt of materials.
In the presence of the courier, check that the package does not have:
• Torn, or perforated, or crushed, or wet, or open cardboard.
• If it is a long packaging that does not show bending or bending.
• Application of adhesive tape without our logo or with the courier's logo.
In these cases, or others that suggest that the content may not be intact, before signing the paper delivery document or the driver's (palmtop) terminal:
• Open the package with the driver, if he is available to wait.
• If the driver is not available, indicate the SPECIFIC RESERVE of control indicating the details.
• Photograph what is written on the paper, or on the driver's (palmtop) terminal.
• When opening the package, in case of damage, report what you have found immediately by sending us a WhatsApp copy or e-mail.
In the event that the driver refuses the reserve, REJECT the package and report the incident to us immediately.
Only SPECIFIC RESERVATIONS are accepted with the details of the anomaly found and not GENERIC ones that would not allow us to open the file with the transporter.
In the latter case, PIT STOP CAMPER will not be required to replace or refund the material.
Thank you for ordering at Leonardo Niccoli's PitStop Camper!
